Warranty Policy

All-Inclusive 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, YARDCARE will process your refund.

  • Returns must include all accessories.
  • Items must include original packaging.
  • For non-quality-related warranty claims, the buyer is responsible for shipping costs. YARDCARE will only refund the cost of the product itself.
  • Returns may be rejected if items do not include all accessories or the original package.

 

Warranty Claims for Quality-Related Issues

YARDCARE’s limited warranty is restricted to the country of purchase.

YARDCARE support to replace the brand new machine within 30 days from the date of purchase. Warranties on all replacements follow the same warranty timeframe as the original defective item.

Warranties on products are void after having been fully refunded.

 

Product

Warranty Period (Months)

Robot Series

18

Garden tools series

 12

Consumable Materials (e.g.  charger,battery)

 6

 

Return Steps:

Step 1: Contact Us

Contact us with your questions and proof of purchase.

Step 2: Confirm

Please wait for our confirmation. Once we've confirmed your information, we'll provide you with a return label.

Step 3: Return

Please use your return label to ship back your product. Once completed, please email us your return shipping tracking number.

Step 4: Refund

After we've received your return product we will arrange your replacement/refund.

 

Warranty Claims for Non-Quality-Related Issues

YARDCARE not be allowed to refund the order for the non-quality issue after 30 days from the date of delivery.

Process:

  • The buyer must provide proof of purchase from Authorized Sales Channels.
  • YARDCARE will document what steps the buyer took to troubleshoot the problem, if any, with the product.
  • The defective item is returned for quality inspection.
  • The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.

 

Valid proof of purchase:

  • Order number from the official website where the purchases were made or order number from YARDCARE’s authorized reseller.
  • Sales invoice.
  • Dated sales receipt from an authorized YARDCARE reseller that shows a product description and sale price.

Please note that more than one type of proof of purchase may be required to process a warranty claim.

 

Shipping must be covered by the buyer if…

  • Returning items for reasons other than a defect.
  • The country the item was purchased in differs from the country the warranty claim is being filed.
  • Accidental returns, such as personal items, or incorrect products.
  • Returning items were claimed defective but found by YARDCARE quality control to be in proper working condition.
  • Returning defective items in international shipping.

 

Not Covered Under Warranty:

  • Products without sufficient proof of purchase.
  • Lost or stolen products.
  • Items with expired warranties.
  • Non-quality-related issues.
  • Repairs through 3rd parties.
  • Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.
  • Purchases from unauthorized or personal resellers.

(YARDCARE also provides out-of-warranty service; for any issues, please contact supportus@yardcareinc.com)

 

YARDCARE is not liable for:

  • Loss of data incurred from the use of YARDCARE products.
  • Personal items mistakenly shipped to YARDCARE.